Store Policy and FAQ
♡ For any questions or concerns, do not hesitate to email me ♡
٠࣪⭑ Where do you ship from? ٠࣪⭑
Portugal, Europe
٠࣪⭑ Do you ship worldwide? ٠࣪⭑
Yes! If you have any concerns about your shipping location or if your country is not available as a shipping option, please email me before completing your order. It might be an issue with the store settings.
٠࣪⭑ When are orders shipped? ٠࣪⭑
Worldwide Orders (except USA):
Orders placed until the end of each Wednesday are shipped on the following Friday if all items are in stock.
Orders with preordered items will be shipped in batches three weeks after each deadline. Next preorder batch deadline is August 14th.
USA Orders:
Orders are shipped in batches. Next batch includes orders placed until July 26th and will be sent on July 31th.
Orders with preordered items will be shipped September 1th.
You will be notified in your email when your order has been shipped! If you still have concerns, feel free to email me!
٠࣪⭑ Why is shipping disabled to my country? ٠࣪⭑
If this FAQ doesn't have other indications on why the shipping might be disabled, feel free to email me.
٠࣪⭑ How long will it take to receive my order after it's shipped? ٠࣪⭑
Portugal - 1 to 20 business days
Europe - 5 to 30 business days
International - 15 to 50 business days
٠࣪⭑ What is this store's shipping, return and exchange policy? ٠࣪⭑
I do not take responsibility for misplaced mail or lost packages for orders shipped with standard shipping.
If you have selected tracked shipping for your order and the package hasn’t arrived, please send me an email with your order ID.
I do not accept returns or exchanges, unless the wrong item has been shipped. Please make sure to write you address properly and if you have had previous issues with your address, leave me a note at the end of your order.
٠࣪⭑ What is the status of US shipping? ٠࣪⭑
Due to ever-changing politics and fuel price updates, shipping prices will be a reflection of the world. I ask you to be patient with me as I figure out the best alternatives.
US duties and tariffs are pre-payed with the Zonos platform. I can't take responsibility for any other extra charges by customs to the client.